Policies and Owner Info

 Hello:

 My name is Dustin Webster. I am the sole owner and manager of Sky3d Prints. I am 30 years old, and I have been selling and making things for 4 years.

 My Story:

 What started four years ago as a fascination with 3D printing technology has grown into a full-fledged Passion Project and shop right here in Cardston. Over the last four years, I’ve dialed in our printers, tested countless materials, and expanded from making simple prints to crafting custom TCG accessories, high-detail tabletop miniatures, and cosplay props. Whether you're dropping in to grab some trading cards, renting printer time, or picking up a custom piece, thank you for being a part of this 4-year journey with us!

REFUND POLICY

Refund Policy - the basics

Return & Refund Policy

Thank you for shopping at Sky3D Prints! We strive to deliver quality products and ensure a great experience for all our customers. Please read our policy below regarding refunds, returns, and replacements.

3D Printed Items & Custom Models

Due to the custom and made-to-order nature of 3D printing:

All sales of 3D printed items are final. We do not offer cash or credit refunds on 3D printed items or digital models.

Replacements for Faulty Items: If your 3D printed item arrives damaged, defective, or suffers a failure due to a printing error (through no fault of the buyer or misuse), we will gladly print and send you a replacement at no extra cost. Please contact us within [e.g., 14 days] of receiving your item with photos or videos showing the issue so we can inspect and resolve it promptly.

Non-3D Printed Items (Retail & Card Store Goods)For all non-3D printed items (including trading cards, sealed products, gaming accessories, and general store merchandise):

Eligibility: You may request a full refund or exchange within [e.g., 14 or 30 days] of purchase.

Condition: Items must be unopened, unused, and in their original packaging, accompanied by a valid proof of purchase (receipt or order confirmation).

Exceptions: Single trading cards or opened sealed trading card products are final sale to preserve market integrity.

How to Request a Replacement or Refund

If you need a replacement for a defective 3D model or wish to return a retail item, please get in touch with us:

In person: Visit us in-store during regular business hours.

Email: [Your Business Email]

Website: Contact us through our contact form at [Your Website URL].

Please include your receipt or order number, along with photos if you are requesting a replacement for a 3D printed item.